Frequently asked questions

General

  • What is Sniptracker?
    Sniptracker is your personal dashboard allowing you to follow snippets from other websites. You collect snippets by going to a website and using a special bookmark for selecting part of a web page. This part of the webpage can then be integrated into your dashboard and is up to date every time you visit Sniptracker.
  • What is Sniptracker used for?
    Sniptracker offers a unique service which gives you an opportunity to follow the information from different websites on a single place, your Sniptracker dashboard.
  • What is snippet and how do I know which snippet to use in which situation?
    You can find the definition of the snippet in the Glossary. A snippet is either Smartsnip, Snipshot or Feed. Smartsnip is usually the preferred snippet. It tries to recognize the selected content and gives you the opportunity to filter the data. It uses common layout and colors. Snipshot is good when you wish to keep the colors, images, fonts and visually complex layout (weather, graphs etc.). It is also a good alternative to Smartsnip, when it does not give you the information the way you want it. Feed is either an Atom or RSS feed detected on the website. If it has the articles you want, use it, as it is less prone to problems when a website changes.
  • Which devices and web browsers are supported by Sniptracker?
    You can access your dashboard from any device (desktop computers, laptops, tablets, mobile phones). Sniptracker works with most modern browsers (Chrome, Firefox, Internet Explorer). Snipping works on all devices (desktop computers, laptops, tablets and mobile phones). However, snipping on mobile phones is not recommended due to screen size problems.
  • Can I get the data from a website that requires me to log in or uses javascript to load the content?
    At this moment not, but we are working on this so you can expect it in the near future. So webpages like Gmail, Facebook (private profiles) will not work for now.
  • Is snipping from other websites legal?
    In technical terminology snipping is called web data extraction or web scraping. Web scraping from public websites is quite common and in many cases 100% legal. As long as you snip in accordance with website’s Terms and Conditions, everything should be fine. Website administrators also often include robots.txt on the website to provide guidelines on which pages are disallowed from snipping. Therefore it is up to you to determine the legality of the way you use our services.
  • How do I delete my Sniptracker account?
    Sure you want to leave? Hmmm... Ok, if you are 100% sure then contact us at and we will delete it for you.
  • Can’t find what you’re looking for?
    Email us at . There is always somebody on the other end to answer your questions.

Snipping

  • How do I install the Sniptracker bookmarklet?
    First login. If you are a new user, the instruction will be displayed on My dashboards page. If you have already created a dashboard, click Add snippet and follow the instructions.
  • How do I use Sniptracker on a website?
    First, make sure you have installed the Sniptracker bookmarklet (see the question above). Then navigate to the webpage that has the information you want to follow and click on the bookmarklet. Use your mouse to select an area and click button Continue or click on feed icon to choose from automatically detected feeds available on the website.
  • How to properly select an area on the website?
    By default Sniptracker uses autodetection to recognize areas with content and limits selection to these areas. If you are not satisfied with the autodetected areas, you can turn on a Precision selector. The Precision selector allows you to be more precise when selecting areas, down to a single html element. Another benefit is that you can select multiple areas / html elements. An area can be removed by clicking it again. Try first by selecting an area and if results are not satisfactory, select particular elements that you are interested in.
  • How to move the mouse to select the desired size of an area in precision mode?
    When you are moving the mouse inside a particular website element, that element is selected. Active zones for enlarging the selection are around borders of elements. When considering collections of elements these zones are also on border between the items. Don’t worry, with some practice intuition will take care of this.
  • When selecting a product or a service X from a list of products or services my Sniptracker dashboard shows some other product or service. Why?
    Search results and other listings of products or services are captured by position on the website and not its content. If you wish to select the exact product or service, go to the final page of the specific product or service. The final page link usually stays the same while the items on the list can change through time.

Dashboard

  • How to move snippets?
    On your desktop and laptop computer you can grab the title of a snippet and move it to another position or dashboard. On mobile devices you can touch and hold the left side icon of the title to move the snippet around.
  • Is my dashboard public or private?
    The dashboard you create on Sniptracker.com is not public which means it is not visible to other users or search engines. In the future it will be possible to share your snippets and collaborate with others on cool projects.
  • How often is my dashboard refreshed?
    Each time you visit Sniptracker, your dashboard has fresh information for you unless you come to visit it again in less than 15 minutes. For shorter refresh times, please check Pricing page.
  • What can I do if I find ERROR 404 on one of the snippets on my dashboard?
    This means that the link to the website you have used to snip the content no longer exists. Most probably the website from where you snipped the content has changed. We recommend you repeat the snipping process from the beginning and add the snippet again.
  • Why is snippet on my Sniptracker dashboard blank?
    If this is Smartnip, then the information you captured is not available or is blank. Check if the source webpage layout has changed, and snip the content again if necessary.

Glossary

Dashboard
is a collection of snippets that gives you an overview of the content or things you care about most. You can make various dashboards (for example by theme) and they are easy to create and customize.
Snippet
also known as gadget or widget, is content acquired from the snipping process. A snippet is a mini-content window which can display your data in a number of presentation styles including simple numeric metrics, tables and charts. Snippets are either Smartsnip, Snipshot of Feed.
Smartsnip
is either a collection of items (similar to Feed) or a single item generated from your selection. You can select the information (properties) you want to see.
Snipshot
is sort of a snapshot of your selection with the same styling and size. It looks nice and it’s useful for the information where Smartsnip does not work well. On the other hand, it does not scale well and is a bit slower than Smartsnip.
Feeds
are all Atom and RSS feeds detected on the website. If it has the articles you want, use it, as it is less prone to problems with website changes.